The “contact us” form on a business website is, for all practical purposes, standard. Nearly every business has such a form or an email address on their website, so they can be contacted by web viewers.
Arguments about the pluses and minuses of having this center around getting fake or unwanted input.
However, dealing with a few “bad” inputs or emails is well worth the time when many people want to contact you via a web interface of some type. By not having a contact form and/or email on your website, you do lose potential customers.
For those who already get this, but still don’t get input via their forms or published website email address, here are some things to check.
Problems Causing Your Website to not Get Form Submission
This list contains common problems we find on client websites using contact forms or published emails. 98% of the time, one of the below problems is the reason you don’t get email input from your website.
- Your email address simply does not work. You really need to check your email address being used for your forms or listed on your website. Send an email from a completely different email address using your web form. Make sure you are not logged into the website when doing this. You want to test this as if you were a random web viewer.
- Your email address had too strict of spam protection. These spam settings often get set by your web host. Others use spam protection services. The problem is, they do block legitimate attempts to contact you. Many block any email from certain domains by default. For example, all email addresses from yahoo.com may be blocked by default.
- Your email "mailbox" is full. Do you know there may be a limit on how much email your email address can receive? When your email box reaches its limits, no new email will be accepted. It bounces back to the sender saying it can’t be delivered because the recipient mailbox is full. You must empty your old emails, an empty the deleted emails and trash as well. Then test it from another email account.
- You spelled your email address wrong on your website. Check this closely. Way too often we find clients that simply spelled their email address wrong on their website.
- The form you have viewers submit doesn't work. Many businesses use contact forms. These are great, but they must be checked periodically. Many of these form submission tools are “plug ins” to your website. Often, the plug in requires updating, or has even stopped being serviced. This can cause your form to fail. Also, the form may have not been configured correctly. Test your form using another email address, and do so while you are not logged into your website.
- Your server rejects requests to connect with other email senders (unknown reason). This can happen, and you will need to contact your web host to figure out why.
- Your email address, when sending from your site contains quotation marks. This is usually a html code or script problem on your website. Your webmaster will have to track this down. Or, if you had custom code made, you need to have the creator fix it. This can happen in form submissions from your website.
- There are dots at the end of your email address when read by sending servers. This problem is also typically a html code or script problem. It will cause form submissions and emails to you to be rejected.
- Your address has spaces before or after the address when a sender tries to connect. This often happens when you use a hyperlink on your email address, so viewers can click your email to send you an input. You will need to check your html code in the hyperlink to fix this.
- No "mx" value could be found for the receiving server. This is a problem most will need their webhost to fix. You can do it yourself if you have cPanel hosting, and you know what you’re doing. The mx record is the mail exchanger record. If it is not correct or missing, emails to you may be rejected.
To find if you have any of the problems listed above, simply send an email to your published email address. Do so while not logged into your business site.
If your site uses hyperlinks to send emails, then try it yourself with any email other than your business email.
Also, do the same with the contact forms. Always test them periodically. You may be surprised at the results.
Check both your business inbox and the inbox of the sending email you choose for the test. If you don’t receive your test, your sending email should ultimately receive a sending error.
If neither the business email receives the email, and no error message is received by the sending email, then it is likely the spam filters are too strict, and should be adjusted.